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In an increasingly digital world, financial institutions are shifting gears to modernize and evolve with the changing needs of their client, and as clients’ expectations evolve, the more important an FIs omnichannel strategy becomes. The branch can no longer function simply as a transaction-based facility. Rather, consumers are looking for multifaceted experiences that use digital tools to successfully enhance the ‘self-service’ environment. The omni-channel strategy must incorporate a means of consistency across all platforms and therefore, the branch transformation process must carefully consider all touch-points of a consumer’s experience. 

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A2iA is an award-winning developer of handwriting recognition, text extraction and document classification software. With simple, easy to use and intuitive toolkits, A2iA delivers add-on features to speed automation, simplify customer engagement and quickly capture all types of data from documents – whether captured by a desktop scanner or mobile device.