Healthcare BPO selects A2iA DocumentReader™ to replace underperforming technology
A leading business process outsourcing firm (BPO) that focuses on the healthcare space receives boxes of paper documents from their providers’ facilities each morning. To prepare each box for delivery, the facility would first sort the documents by patient and then by type of visit. Once received at the BPO, the documents were further sorted by hand based on their categorization and then again based on their document type within each category. Although classification software was being utilized in-house, the BPO was not satisfied with its results and sought to find an easier-to-use, higher performing solution.