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A leading business process outsourcing firm (BPO) that focuses on the healthcare space receives boxes of paper documents from their providers’ facilities each morning. To prepare each box for delivery, the facility would first sort the documents by patient and then by type of visit. Once received at the BPO, the documents were further sorted by hand based on their categorization and then again based on their document type within each category. Although classification software was being utilized in-house, the BPO was not satisfied with its results and sought to find an easier-to-use, higher performing solution.

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A2iA is an award-winning developer of handwriting recognition, text extraction and document classification software. With simple, easy to use and intuitive toolkits, A2iA delivers add-on features to speed automation, simplify customer engagement and quickly capture all types of data from documents – whether captured by a desktop scanner or mobile device.