Department Summary:
The Support, Maintenance and Pre-sales, training and projects department has six main functions:

• Pre-Sales support to the sales and marketing team.
• Training of potential and existing customers.
• Project management.
• Customer Support
• Internal IT system support
• New release management.

These functions are fulfilled according to priorities set by projects, sales opportunities, software release schedules, and sales requests.

Job Summary:
A2iA requires that all employees be flexible with daily functions. This all-hands-on-deck philosophy may require employees to perform duties beyond the scope of this job description.

The pre-sales engineer will be directly involved in all the pre-sales functions of the support, maintenance and pre-sales department with a special focus on the sales support duties. The pre-sales engineer works closely with the sales and marketing team as well as the reseller/integrator. This may require travel throughout North and South America for customer site visits and trade shows.

This position requires Pre-Sales experience and good communication skills. An experience in the image processing industry is preferred. Programming abilities are a plus. In addition, technical support skills or troubleshooting skills must be demonstrated. Candidates with experience in the financial service industry or image processing are preferred.

Job Detail:

Pre-Sales Support
• Provide technical assistance to the sales and marketing teams for the North and Latin American markets.
• Answer technical questions and troubleshoot issues related directly to the A2iA product line.
• Assist potential customers in creating prototypes of final project design that includes sample production documents and A2iA table files.
• Design and conduct tests to measure accuracy on customer production images.
• Participate in conference calls, customer site visits, and trade shows at the request of the sales team.
• Provide evaluation and demo licenses to potential customers with information from sales and marketing.

Customer Support
• Conduct tests using A2iA’s products and customer production images to troubleshoot performance issues.
• Design prototypes for new projects using A2iA’s products and customer’s production images.
• Refer feature requests or licensing issues to sales as necessary.
• Provide training to resellers and integrators as necessary either at remote site or in the A2iA office.

New Release Management
• Maintain knowledge of new features for each release.
• Ensure documentation is up to date and accurate.

General/Administrative
• Represent the department and the company in a professional manner at all times.
• Maintain all duties within departmental metrics as defined by the manager.
• Ensure open communication at all times with the marketing, sales, and engineering departments.
• Alert the sales department immediately of any discrepancies in the licensing of demonstration licenses.
• Other duties as assigned by the manager.

TO APPLY: Please send resume and cover letter to career@a2ia.com

Local candidates only - no telecommuting.  All work must be completed from the Manhattan-based office during regular business hours.